
FAQS
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Returns Policy:
Bras, PJs, nightwear & socks may be returned for exchange or credit note only, within 30 days of purchase, if they are in 'as new' condition, with all tags and packaging intact and a valid proof of purchase is provided.
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Briefs, swimwear, tights & accessory products cannot be returned under any circumstances.
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Any returns are at the manager's discretion and we always recommend that you try products before you purchase to ensure a perfect fit.
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Terms and Conditions:
Most items on the website are currently in stock, however some of them are products on offer by our suppliers and would need to be ordered in specifically for you. We will endeavor to fulfil your choice of garment, size and colour. If there are any problems with any of these we will inform you immediately by e-mail or phone and offer an alternative to you without prejudice.
Please note that the pictures shown are an illustration of the garments only and that the laces and trims may vary.
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Privacy Policy:
The information we collect from customers is only used to process and deliver an order.
The information we collect consists of the information supplied by customers at the point of sale.
This information is:
Customers name.
Customers address.
Recipients name and address (optional).
Customers Phone Number.
Date of all transactions including refunds.
No Credit/debit card information is accessed or stored by Lou's Loungerie.
The information we have will be as accurate and up to date as your last transaction with us. You can check the information that we hold about you by e-mailing us. If there are any mistakes or inaccuracies we will delete or correct it immediately.
We will not release or sell any information to any third party......ever.